Cancellation & Payment Policies
Clear, fair policies so you can book with confidence.
Cancellation Policy
Applies to bookings made directly through our website or by phone.
60+ Days Before Arrival
Full refund, no questions asked.
100% refund
31–60 Days Before Arrival
Partial refund of accommodation charges.
50% refund
30 Days or Less
No refund. Booking is non-refundable.
0% refund
Payment Terms
How and when payments are collected.
Online Bookings (Direct)
A deposit or full payment is collected at time of booking via Stripe (credit card). The amount due is displayed before confirmation. Remaining balance (if any) is due 30 days before arrival.
Option / Hold Bookings
An option hold reserves your dates for 24 hours. A payment link is sent by email. If payment is not received within the hold period, the option automatically expires and the dates are released.
Accepted Payment Methods
Visa, Mastercard, American Express (via Stripe). We do not accept cash for advance deposits.
Currency
All prices are quoted and charged in Canadian Dollars (CAD). International credit cards may incur foreign exchange fees charged by your bank.
Taxes
Canadian GST (5%) applies to all accommodations and services. Additional provincial taxes (PST/MRDT) may apply to certain items. All displayed prices are before tax unless explicitly stated otherwise.
Activities & Dining
Separate cancellation terms apply to bookable activities and dining reservations.
Activity Bookings
Activities may be cancelled free of charge up to 24 hours before the scheduled start time. Cancellations within 24 hours or no-shows are charged in full. Weather-related cancellations initiated by the ranch are fully refunded or rescheduled at no charge.
Dining Reservations
Dinner reservations cancelled less than 4 hours before service will be charged the full per-person price. Group dining (8+ guests) requires 48 hours notice for free cancellation.
Group Packages & Events
Special event and group packages have customised cancellation terms outlined in the group booking agreement. Please contact us for details.
Check-In & Check-Out
Check-In
4:00 PM – 8:00 PM
Please arrive during check-in hours. Late arrivals after 8:00 PM must be arranged in advance. Early check-in is subject to room availability and cannot be guaranteed.
Early Check-In (Before 4:00 PM)
Early check-in is available subject to room availability. If your room is ready and available, you can check in early for a $50 early check-in fee. Confirm during your online check-in process.
Late Check-In Fee (After 9:00 PM)
Check-ins past 9:00 PM incur a $50 late check-in fee. This fee covers the cost of having staff remain available at the reception desk, which is normally closed after guest hours.
House Rules, Safety & General Conditions
We want everyone to have a wonderful, safe stay. These guidelines help us protect the comfort and wellbeing of all guests and our beautiful natural surroundings.
General Guidelines
- Smoking is not permitted inside any cabins or buildings. Designated outdoor smoking areas are available near the main lodge.
- Pets are not permitted in cabins or the dining room. If you are travelling with a service animal, please let us know in advance.
- Quiet hours are 10:00 PM – 8:00 AM. We ask all guests to be mindful of neighbours during these hours.
- Guests are responsible for any damages to ranch property beyond normal wear and tear.
- Liability waivers are required for certain activities such as horseback riding and mountain biking — these are provided on arrival.
- Children must be supervised at all times around horses and near the river.
Parties & Events
Private parties, large gatherings, and organised events on ranch property are not permitted without prior written authorisation from ranch management.
If you'd like to host a special occasion during your stay — such as a birthday celebration, family reunion, or small private event — we'd love to help make it happen. Please contact us in advance to discuss your needs and obtain approval.
Outdoor Cooking
Outdoor cooking is permitted in designated BBQ areas and BBQ shelters on the campground, which are exclusively for registered campground guests unless you have prior permission from us.
- Designated BBQ areas and shelters on the campground are available for outdoor cooking — exclusive to campground guests.
- No BBQ grills, propane stoves, or camp stoves in front of cabins or within 50 ft of cabin entrances. Smoke and embers can disturb neighbouring guests and pose a fire risk.
- No charcoal grills or portable fire pits in the cabin residential area.
Campfires & Fire Safety
We love a good campfire as much as you do — and we want to make sure everyone gets to enjoy one safely.
- No open fires or campfires in front of cabins or anywhere in the cabin residential area. Embers can drift and the risk of fire spread in forested terrain is significant.
- Designated campfire rings are exclusively for registered campground guests only. This ensures all guests can safely enjoy their space peacefully.
- Fire rings are engineered with proper gravel bases and containment to minimise any risk of spread.
- Always check fire ban status before lighting a fire. During government-issued fire bans, no fires are permitted anywhere on the property.
- Always supervise fires and fully extinguish before leaving or going to sleep. Never leave a fire unattended.
- Please use only ranch-provided firewood. Outside firewood can introduce pests and disease to our forest.
Why These Rules Are Important
Wells Gray is located in BC's interior forest. Wildfires can spread rapidly and unpredictably. Even a small unattended fire or escaped ember can cause catastrophic damage to our property, the surrounding forest, and neighbouring homes. We are all stewards of this beautiful ecosystem. By following these rules, you help keep our guests, our community, and our forest safe.
Questions About Our Policies?
We're happy to clarify anything before you book.